Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations.
Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice.
Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
We Offer
You will join the Front Office Risk technology team in Hong Kong, specializing in supporting the strategic risk platform used by Asia Trading Solutions business.
This team is a key partner to the markets' business in APAC and has been a major contributor to its success.
Key Deliverables & Responsibilities are :
Providing application support to internal users - Trading, product control & risk teams
Take ownership of, investigate, log / track and resolve 1st / 2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts and will include root cause identification and implementing preventative solutions
Must demonstrate the ability to analyze and understand complex problems, make sound technical decisions / recommendations, and communicate solutions in a proactive manner
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels
Must be able to manage clients and their expectations in a calm and professional way in a high pressure situation
Must be able to demonstrate a keen interest in the business line and its processes, in order to provide a good service to clients
Should be a self-starter, motivated, with competence and willingness to learn
Assess the relative severity and impact of incidents on the business and prioritize appropriately
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging / detail gathered for reporting purposes).
Ensure clients and management are kept up to date
Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global-team to do this
Ensure that down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions / negotiations.
Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
What we value
Completion. Delivery. Shipping working software solutions with high usability to our customers is what matters most. Your biggest thrill from a big new idea comes when you see it working in the real world
Collaboration. You are a team-player with great communication skills
Pragmatism. You have a thorough understanding of, and are highly informed by the purist approaches and you have an understanding of what it takes to engineer working technological solutions
Curiosity. You like to learn. You continually, and deliberately, learn. You also enjoy sharing new technologies and best-practices with your peers
Passion. You are passionate about software and technology. You live and breathe software. It is not just a job; it is a way of life
Diversity. You value everyone's ideas, background, thoughts, and culture.
Your future colleagues
You will become part of the Global Trading Solutions technology team which is a group of highly skilled engineers focused on providing cutting edge software solutions across structured products pricing, sales workflow, life cycling, trade and risk management.
We aim to improve the breadth and consistency of cross-asset IB products distribution to wealth clients globally.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.
You Offer
N / A - pending TWWW agreement
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
