Supervisor, Admin Operations
Motiva Consulting Limited
九龍城
2天前
source : 兼職網

Responsibilities

  • Assist the manager to ensure fulfillment of service standards and statutory requirements on Contribution and fund switching processing
  • Monitors daily performance of the sub-team with respect to standards of accuracy, timeliness and productivity, and service improvement initiatives
  • Allocates work and monitors completion of business transactions according to the service standards and statutory timeline
  • Coach and mentor staff
  • Handle and resolve complicated issues or complaints and escalate to manager in a timely manner
  • Requirement

  • At least 5 years of relevant experience in MPF industry
  • Knowledge of MPF, customer service principle and retirement fund operations
  • Good in analytical, planning and organizing skills
  • Customer focused, with good problem-solving and communication skills
  • Good PC skills in MS Word & Excel
  • Good command of both written and spoken English and Chinese
  • Contact :

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