Senior Loans Sales Officer - Hang Seng Bank (HK)
HSBC Group
Kowloon Bay, Hong Kong
6天前

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Loans Sales Officer

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high calibre professionals to join our team as Senior Loans Sales Officer .

Principal Responsibilities

  • Achieve sales target by performing telemarketing activities in selling consumer assets products including Credit Card, Card Loan, Mortgage, Personal Loan, OD, etc.
  • Handle customer’s feedback in an efficient and professional manner
  • Assist team head to review and allocate resources to optimize team productivity
  • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
  • Contribute to the achieving the section’s service and sales objectives
  • Requirements

  • Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
  • Minimum 3 years’ experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation
  • Resilient, capable to work effectively and responsibly in a dynamic environment
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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