Senior Fraud Ops Officer
Hong Kong, Hong Kong
source : eFinancialCareers

The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.

The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balanace methodology.

Responsibilities :

  • Provide professional analytical expertise relating to fraud prevention and loss control
  • Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns
  • Perform complex data validation independently and make recommondations to portfolio manages based on data availability and analysis
  • Resolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts
  • Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices
  • Provide informal guidance or on the job training to new team members as needed
  • Ensure quality and timeliness of services provided, to support own team and closely related teams
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 2-5 years of experience in a related role
  • Consistently demonstrates clear and concise written and verbal communication
  • Education :

  • Bachelor's degree / University degree or equivalent experience
  • Roles & Responsibilities

  • Utilize fraud tools to detect fraudulent transactions / applications for consumer bank products
  • Perform data mining for Common Purchase Point identification to detect fraud
  • Handle fraud case investigation with stakeholder / customers
  • Perform loss recognition and customer refund timely
  • Monitor chargeback recovery timeliness
  • Conduct fraud reporting to associations
  • Assist in the MCA / QAF / CitiRisk controls
  • Participate in projects / system release / UAT / PAT
  • Work with KLCSC to meet KPI and Operation standard
  • Handle fraud escalation
  • Compile management information per local / regional / regulatory requirements Perform fraud assessment on new service / process
  • Support review on suspicious accounts
  • Support various office routine (COB drill, record retention
  • We are implementing the Vaccine Pass in accordance with the guidance of the HKMA, effective April 1, 2022.All Citi staff will be required to be vaccinated against COVID-19 or have a valid medical exemption to enter Citi premises.

    To comply with this, the successful candidate must be either vaccinated against COVID-19 or have a valid medical exemption.

    Job Family Group :

    Operations - Services

    Job Family : Fraud Operations

    Time Type : Full time

    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

    View the " EEO is the Law " poster. View the EEO is the Law Supplement .

    View the EEO Policy Statement .

    View the Pay Transparency Posting


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