Customer Service Executive (Call Centre - Helpdesk / Technical Support) / 客戶服務主任 (客服中心 - 技術支援)
Hong Kong HK, HK

Customer Service Executive (Call Centre - Helpdesk / Technical Support) / 客戶服務主任 (客服中心 - 技術支援)

You will contribute to the total customer satisfaction by providing general helpdesk support to end users.

Your role :

  • Provide technical support via phone and email to address query / incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement
  • To succeed in this role :

  • Diploma or above in Information Technology or Computer related disciplines
  • At least 1 year’ helpdesk / call centre experience
  • Ability to multi-task in a fast-paced environment
  • Familiar with the following IT Applications / systems : Windows 10 / 7 MS Office Adobe Reader / Writer Mobile device setup and usage (iOS and Andorid) WiFi and basic network knowledge
  • Willing to take shift duty (42.5 hours' per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
  • Candidate with more experience will be considered for the position of Senior Customer Service Executive.

    Interested parties please click "Apply Now" button.


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