Officer - Hosting Customer Services - IT
Hong Kong Exchanges and Clearing Limited
Hong Kong, Hong Kong

Officer - IT (Hosting Services - Customer Services)

HKEX Hosting Services offers the most reliable, deterministic and lowest latency co-location services to key market participants and service providers creating an open and interactive ecosystem for a vibrant securities and derivatives markets.

The ecosystem enhances the e-trading reliability and efficiency and contributes a significant portion of trade flow for HKEX markets.

We are looking for a high caliber talent with proven experience on customer engagement. Candidate should have a strong customer service oriented mindset to enhance customer experience and foster customer success.

Job Responsibilities :

  • Process efficient delivery and tracking of customer service processes in daily operational services, such as service requests, event notifications, enquiries and feedbacks
  • Perform day-to-day communications with Subscribers through telephone or email, maintain good relationship with Subscribers, and liaise with internal counterparts for aligning responses for Subscriber's issues
  • Provide regular performance reports and administrative support duties- Manage customers issues and follow problems through to resolution
  • Undertake any other assignments and projects as assigned by the supervisor
  • Requirements :

  • Diploma or above in Computer Science or related disciplines
  • Possess 2 years or above of customer service experience, preferably in market connectivity and data centre field
  • Knowledge in trading applications and technologies preferably
  • Strong interpersonal and communication skills, able to work with accuracy
  • Self-motivated, meticulous and customer-oriented
  • Good command in both written and spoken English and Chinese; proficiency in Putonghua an advantage
  • Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.


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