CCC Banking Sales Manager - Hang Seng Bank (HK)
HSBC Group
Kowloon Bay, Hong Kong

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

CCC Banking Sales Manager

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as CCC Banking Sales Manager .

Principal responsibilities

  • Lead and manage the Customer Contact Centre sales function in driving both Insurance and General Banking products acquisition and growth activities through need based approach
  • Manage to ensure team achievement of business KPIs and the provision of quality phone banking services to customers
  • Plan and monitor team resource to ensure optimization and a right balance on the resource planning for inbound and outbound customer contact activities
  • Collaborate with business stakeholders to identify and implement customer contact initiatives
  • Coach and motivate team members to achieve target business outcomes and desired behavioral performance
  • Ensure all operations and sales activities are in compliance with all relevant internal instructions and external regulatory requirements.
  • Participate in projects of transformation and process improvement, conduct evaluation to assess the business impact and identify enhancement opportunities
  • Requirements

  • University degree in related disciplines or other relevant qualifications preferred
  • Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
  • Minimum five year’s relevant experience, with good knowledge of investment and insurance products and services. Past experience in sales force management would be an advantage.
  • Good communication, interpersonal and presentation skills
  • Strong self-motivation with ability to work independently and under pressure
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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