Customer Service Officer, Consumer Branch
China Construction Bank
Hong Kong
4天前

Main Responsibilities :

  • Provide sales and service support to Relationship Manager in serving consolidated banking customers
  • Ensure that all service queries are resolved timely
  • Perform banking transaction & response to account enquiries
  • Handle general enquiries / complaints and resolve issues
  • Provide good after-sales support and logistics as assigned
  • Deliver superior quality service to customers and refer potential customers to Relationship Manager in the branch
  • Assist in meeting overall branch sales and service target DisplayQualifications("- Degree holder
  • Possess HKIA & HKSI qualifications
  • Minimum 2 years of relevant sales and customer service experience in banking industry
  • Good service orientation and attentive to details
  • Proactive with good communications and interpersonal skills
  • Good command of English, Cantonese and Mandarin
  • Requirements : - Degree holder

  • Possess HKIA & HKSI qualifications
  • Minimum 2 years of relevant sales and customer service experience in banking industry
  • Good service orientation and attentive to details
  • Proactive with good communications and interpersonal skills
  • Good command of English, Cantonese and Mandarin
  • Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

    All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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