Senior IT Associate (Projects)
Robert Walters
Hong Kong, HK

This IT Associate will lead 1 staff and provide support to an office with 50 staff. The position will provide support to user requests, handle server administration, liaise with vendors on technical issues and work with US headquarter on projects such as ERP implementation.


  • Lead 1 staff and act as 1st point of contact to manage IT issue
  • Troubleshoot issues from desktop and laptops as well as server maintenance
  • Create and maintain end-user account and configure Cisco equipment
  • Administrate Windows server and ensure stable performance
  • Oversee software patching and inventory procurement
  • Install, maintain and troubleshoot Audio / Visual Equipment
  • Work closely with US headquarter on resources and project management
  • Monitor vendors and ensure services provided met with agreed standards
  • Coordinate with vendors on technical escalations and participate in projects when needed
  • Requirements

  • Degree holder in Computer Science, Information Technology or relevant discipline
  • Minimum 4 years’ experience providing IT support
  • Proven track record on implementing projects
  • Technically proficient with Windows server, Office applications and desktop environment
  • Basic understanding on audio and video equipment as well as network hardware
  • Able to work well with regional IT teams on projects coordination
  • Fluent communication, both written and spoken, in English and Chinese
  • About our client

    Our client is a US-based healthcare products company.

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