Senior Administrator, Employee Benefits Administration and Services
Manulife
Hong Kong, HK
1天前

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Result Areas :

  • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
  • Complete assigned transactions in line with qualified standards within service time frames
  • Follow up with customers on missing information or data correctness through verbal or written follow up action.
  • Respond to customers’ enquiries and provide solution and information within the standard service time.
  • Support to identify and implement process improvement.
  • Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc
  • Experience & Qualifications :

  • Degree / diploma holder
  • 3-5 years’ work experience in operation of Mandatory Provident Funds operation
  • Knowledge / Skills :

  • Good communication skills in English and Chinese, both spoken and written
  • Good analytical, problem-solving and communication skills
  • Attend to details and able to work independent
  • PC literate in MS Office, including Word, Excel, PowerPoint and Chinese Word-processing
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