Service Continuity Analyst
Hong Kong, HK

The Opportunity

This is a Service Continuity Analyst position which sits within Enterprise Technological Services department. ETS is a Manulife IT Regional team who manages all things related to the company's technological infrastructure, which is relied upon by all our businesses operating in Asia.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Familiar with Microsoft Word, Excel, and project scheduling applications

Sufficient experience in project management related work

Experience maintaining crucial documents, which track DR

Ability to work effectively as a team member and independently

Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadlines

Excellent written and verbal communication skills

Excellent critical and creative thinking and analytical skills

Nice to Haves :

Good reporting skills

Good documentational skills

Proven track record completing projects and tests within schedule while meeting client business objectives

On the job you will :

Identifies, analyzes, mitigates, documents, and controls risks relating to DR / BCP tests and projects

Works with stakeholders to define and manage scope, strategy, requirements and implementation

Stakeholder mgmt. (engineering, business, vendor)

Provides effective and regular communication within the project team, stakeholders, sponsors and management

Understand the scope and impact of applicable regulatory requirements across Geo.

Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures

Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies

Establish and maintain detailed communications and control plans through a change management process.

Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle

Develop and understand all testing necessary for a successful disaster management and BCP

Execution coordination where the resource needs to work with various teams across Geo.

DR process exercises as per the run book and should have good infra knowledge so that problems can be foreseen

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.


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