Quality Assurance Specialist
China Mobile Hong Kong Co. Ltd.
Hong Kong

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx : 941) (NYSE : CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring.

At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department : Quality Assurance Department

In this position, you will :

  • Develop and implement research projects on Customer Satisfaction / Net Promoter Score to gain customer insights
  • Work closely with internal parties and external research agencies to ensure research purposes are met
  • Leverage data analysis to effectively discover, summarize and interpret customer service issues reflected in research data / complaint in a periodic and topical basis
  • Liaise with internal parties to come up with a helpful course of action in tackling the identified issues
  • Assist in ad hoc assignments
  • Prepare regular analysis reports and presentation materials as well as recommendations for management review
  • To be successful in this position, you should meet the following requirements :

  • Degree holder or above major in Statistics, Marketing, Business or related disciplines
  • At least 2 years of relevant working experience (preferably with experience in market research / business analytics)
  • An enthusiasm about learning and analyzing complex customer issues and their implications
  • Interest or experience in analytics and data generation tools, especially Cognos
  • Intermediate or advanced proficiency in Excel, VBA is a plus
  • Be self-motivated, with the ability to work independently as well as part of a team
  • An ability to meet deadlines, logically tackle problems, and set priorities
  • Good command of written and verbal communication in both Chinese (including Mandarin) and English
  • Proficiency in MS Office applications (Excel, PowerPoint, Words and Chinese typing)
  • Experience in Telecom Industry is a plus
  • When you work :
  • 5 days work
  • 5 days work
  • 8 hours / day
  • What you enjoy :
  • Double pay
  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount
  • 报告这项工作

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。