Head of Transformation - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Head of Transformation

Digital Business Services

Hang Seng’s Transformation under Digital Business Services is a team of professionals dedicated to design and deliver a portfolio of bank-wide, large-scale transformation programmes and strategic change initiatives.

We are currently seeking a high caliber professional to join our department as Head of Transformation.

Principal responsibilities

  • This is an existing role in the organization. Reporting into the bank’s COO, this role will partner with the leaders of all lines of businesses and functions in the bank to drive a portfolio of bank-wide, large-scale transformation programmes and strategic change initiatives.
  • Bank-wide change programmes are topic / domain agnostic. Coverage ranges from new business / operating model adoption, infrastructural change, regulatory change, digitalization to optimization etc
  • Lead a team of onshore and offshore professional programme / project managers and work with entity stakeholders as well as partners from Regional / Group office.
  • Serve as a trusted advisor to the Business leads, Function leads and the COO organization on identification of initiatives.
  • Follow through with ability to prioritize, design and successfully execute the portfolio of complex programmes. Ensure initiatives and approaches meet the objectives and achieve desired result.

  • Play a key role in change implementation methodology adoption and change capability build-up
  • Design and drive the bank’s future of banking agenda such as innovation / Fintech adoption
  • Promote thought leadership, design thinking and agile
  • Participate in shaping and executing bank / business strategies and operating model
  • Continuously driving the improvement of customer experience, process excellence, and cost efficiency
  • Ensure alignment of local goals and functional objectives globally
  • Oversee and assist the team to ensure resourcing needs, operational and risk control needs are properly addressed, risk and issues are timely identified and brought to resolution throughout the change cycle, and senior level buy-in is obtained.
  • Work with peers to develop and drive goals for the COO organization, including functions such as technology and operations.
  • Requirements

  • Have strategic thinking and ability to think 3-5 years ahead. Understand the industry and the organization and have ability to take part in formulating bank, business, function strategy.
  • Translates broad corporate strategies into clear, specific objectives and plans for units and individuals
  • Sound business acumen to drive changes that support business growth
  • Solid experience in driving and delivering transformational projects and achieve results.
  • Outstanding leadership skills. Embrace complexity, ambiguity, and have a chance mindset.
  • Strong orchestration and design-thinking ability. Motivation to initiate ideas and to formulate plans. Strong sense to identify risk and issues, and ability to work to achieve goals while overcoming obstacles.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Good influencing skills. Ability to identify and connect with stakeholders, and get collective buy-in.
  • Serves as a role model demonstrating strong commitment to driving right behavior and building up the right corporate culture.
  • Strong interpersonal skills.
  • Solid people management and people development experience. Dedicate time and energy to develop people and continuously uplift team capability.
  • Ability to mobilize resources
  • Proficiency in both spoken and written English and Chinese
  • Excellent verbal and written communication skills with ability to adapt the style to suit the audience
  • Sufficient financial industry working experience
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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