Retail Manager
source : 猎聘


To manage all day to day Commercial operations within Retail. To drive all commercial offerings in order to achieve set revenue targets and deliver great customer experience.

Target :

  • Identifying any additional secondary spend opportunities with potentials to increase commercial revenue as well as improve customer’s experience.
  • Demonstrate strong leadership and motivational skills leading, managing and developing the team which has actively helped recruiting in the first place.
  • Ensuring excellent guest service at all times, working to guest service standards as set by the General Manager.
  • Recruit, Manage and Develop Retail Teams.
  • Achieve set SPH, Cost of Sales Margin and Stock Provision for all above areas.
  • Manage and maintain all procedures ensuring all departments are working effectively and efficiently at all times.
  • Performance Results :

  • Ensure smooth running of daily operation, highlighting any issues to the Operation Manager.
  • Ensuring mystery shop and KPI standards are adhered to at all times.
  • Manage all costs related to labour, shrinkage, stock loss ensuring these are maintained to a minimum level
  • Manage stock rotation and ensure the attraction has the correct amount of stock cover and the retail shop has all merchandise on shop floor and displayed appropriately.
  • Visual Merchandising, ensuring all areas of the business are strong, commercial, (reflecting what stock is available at the time) and promoting best sellers and high margin lines.
  • Manage stock holding ensuring within budgets at all times.
  • Ensuring till errors are kept to a minimum and investigating any discrepancies.
  • Enforcing loss prevention measure as per company standards.
  • Maintain minimum stock level on all products and managing re-ordering process to ensure we are never out of stock especially on top sellers.
  • Plan and Conduct Quarterly Stock Takes, ensuring team members are trained and all preparations completed in advance.
  • Monitor / Record and minimise wastages.
  • Manage stock and liaise with suppliers in order to deliver maximum profitability and service standards
  • Creativity

  • Consistently looking at new ways to improve team, department procedures, and sales.
  • Ensure all quality standards are adhered to and that the retail and photo outlets are maintained within professional standards at all times.
  • Challenge retail team with sales and staff attitudes to improve the revenue and guest service.
  • Consistently looking at ways to improve sales and stock control.
  • Communication :

  • Ensuring communication within the management team and retail department is flowing freely at all times.
  • Manage relationship with suppliers to ensure that all deliveries are completed to the highest standards possible as well as adhering to all Health and safety policies.
  • Manage the damages and breakages from External Suppliers.
  • Decision Making :

  • Review and suggest promotions to ensure commercial targets are achieved.
  • Review the range alongside buying team and central support team ensuring the merchandise reflects attraction brand orientation.
  • Ensure company brand guidelines are maintained for any signage & advertising tools used in commercial areas.
  • Reviewing P&L statements to maximise profit.
  • Manage all procedures, team and department to achieve the agreed commercial targets in terms of SPH, revenue and EBITDA.
  • Knowledge & Skills

  • Full understanding and analysis of commercial reports to increase commercial SPH..
  • Good knowledge of retail sales systems
  • Basic level of health and hygiene to ensure all Health and hygiene; Health and Safety and COSHH (or local equivalent) regulations are observed, records maintained and all staff trained.
  • 职位透镜



  • 所属部门 运营部
  • 专业要求 不限
  • 汇报对象 无
  • 下属人数 0人
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