Manager III, Service Quality
APL Logistics
Hong Kong, HK

Job Description Description

This position is to lead the Service Quality team inorder to deliver service excellence as committed to customers throughdevelopment of process / new products / services, on boarding new customers,leading roll-

out of quality initiatives, monitoring regional KPIs, pricing& costing control.

Job Responsibilities

Facilitate to establish documentation & measurement of businessprocess, service development in accordance with customers' requirements

Coordinate with Corporate in rolling out SIO program, as well asmonitoring the regional performance and seeking for process improvementopportunity

Conduct cargo claims analyses, provide recommendation and facilitateimplementation of actions to claims reduction. Monitor claims filed to APLLservice providers for claims recoveries and seek for any process improvement opportunities

Facilitate implementation of new customer, establish process andmeasurements with operations to ensure fulfilling customer needs

Coordinate with other departments to obtain various supports toregional operation team in order to ensure service & data integrity tocustomers

Job Requirements

Degree holder or equivalent qualifications

Minimum 8-10 years' experience in logisticsoperations

Strong project management skills

Experience in logistics related systems, e.g. ACS123, NOMAD, SeeChange, ASN / EDI, Daily Process management etc.

Strong facilitation & coaching skills

Good PC skills, e.g. MS Office

Fluent English and Mandarin

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