Job Description Description
This position is to lead the Service Quality team inorder to deliver service excellence as committed to customers throughdevelopment of process / new products / services, on boarding new customers,leading roll-
out of quality initiatives, monitoring regional KPIs, pricing& costing control.
Facilitate to establish documentation & measurement of businessprocess, service development in accordance with customers' requirements
Coordinate with Corporate in rolling out SIO program, as well asmonitoring the regional performance and seeking for process improvementopportunity
Conduct cargo claims analyses, provide recommendation and facilitateimplementation of actions to claims reduction. Monitor claims filed to APLLservice providers for claims recoveries and seek for any process improvement opportunities
Facilitate implementation of new customer, establish process andmeasurements with operations to ensure fulfilling customer needs
Coordinate with other departments to obtain various supports toregional operation team in order to ensure service & data integrity tocustomers
Degree holder or equivalent qualifications
Minimum 8-10 years' experience in logisticsoperations
Strong project management skills
Experience in logistics related systems, e.g. ACS123, NOMAD, SeeChange, ASN / EDI, Daily Process management etc.
Strong facilitation & coaching skills
Good PC skills, e.g. MS Office
Fluent English and Mandarin