Mailroom Supervisor
Hong Kong , Hong Kong

The Mail Services Supervisor oversees mailroom personnel and services for Host-supported locations. The individual in this role establishes work schedules for the mail services team, certifies that tasks are completed effectively and trains and develops staff to ensure excellent outcomes.

The Mail Services Supervisor records mailing costs for several departments within the organization and discovers opportunities to reduce costs and boost efficiency.

The person in this role also supervises the team for adherence to safety protocols and the overall operation of mail services.

The Mail Services Supervisor also performs other duties as needed, such as monitoring production. DUTIES & RESPONSIBILITIES Supervises personnel assigned to mail services, including establishing work schedules,assigning tasks, cross-training staff to perform shipping / receiving duties as back-up and evaluating and developing performance.

Maintains records of the mailing costs incurred by each business unit or department.May perform other duties to include delivery of mail, packages, copy products and stationery to assigned group / location per daily schedule.

Ensure that all packages received / delivered are shipped and / or delivered same day, or alternatively consignee with be advised of next day delivery.

May perform other duties to include but not limited to monitoring on-line production / copy requests, setup of conference rooms for client meetings, and answer telephones in a professional manner, direct calls, and take messages.

  • Seeks ways to reduce mailroom costs; implements cost savings programs and procedures to increase efficiencyRecommends change to mail services policies and procedures to Manager;
  • maintains policy and procedural manuals for mailroom operations; informs mailroom personnel of changes made to policies and proceduresConducts personnel meetings as necessary in regard to safety, procedures, and operations.

    Performs other duties as assigned. QUALIFICATIONS High School diploma or GED equivalent required and a minimum of 4 years of related work experience in warehouse, shipping and receiving.

    Previous supervisory and Mail Services experience preferred.Excellent written and verbal communication skills. Strong organizational and analytical skills.

    Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information.

    Ability to respond effectively to sensitive issues.Comfortable meeting and engaging with new people.Warm and engaging demeanor.

    Ability to assess circumstances, empathize and offer help.Requires advanced knowledge of financial terms and principles.

    Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

    Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations.

    Requires advanced analytical and quantitative skills.Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.

    Ability to use computer system to record materials received and shipped.Physical ability to assist with warehouse operations. Able to lift 50 lbs.


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