Process Planning & Management Professional (II)
China Construction Bank
Hong Kong
4天前

Main Responsibilities

  • Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks
  • Review / Establish detailed User Acceptance Test plans and test scripts / procedures; provide testing support
  • Review / Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.
  • and draft procedures manuals

  • Arrange process change deployment by reviewing / preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
  • Conduct user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from Human Resources
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident / customer complaint
  • Participate in product and / or process innovative projects
  • Requirements

  • Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
  • Minimum 3 years' relevant experience in business analysis / UAT and system support / operations and methodology in financial institution / banking industries
  • Knowledge of general banking services (Payments / Clearings / Remittance / Cash Management), products and systems, and related regulatory requirements on these processes would be an advantage
  • Experience in procedural manual writing
  • Proficiency in both written and spoken English and Chinese (including Mandarin)
  • Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
  • Good negotiation, communication and interpersonal skills
  • Customer-oriented and willing to work overtime Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
  • All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

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