Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks
Review / Establish detailed User Acceptance Test plans and test scripts / procedures; provide testing support
Review / Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.
and draft procedures manuals
Arrange process change deployment by reviewing / preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
Conduct user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from Human Resources
Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident / customer complaint
Participate in product and / or process innovative projects
Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
Minimum 3 years' relevant experience in business analysis / UAT and system support / operations and methodology in financial institution / banking industries
Knowledge of general banking services (Payments / Clearings / Remittance / Cash Management), products and systems, and related regulatory requirements on these processes would be an advantage
Experience in procedural manual writing
Proficiency in both written and spoken English and Chinese (including Mandarin)
Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
Good negotiation, communication and interpersonal skills
Customer-oriented and willing to work overtime Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.