Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade / Cash / Corporate banking products
Understand customers' needs and provide appropriate solution
Provide advisory service / insight to cope with customer needs
Solicit customers' feedback and identify problem trends for improvement actions
Record, track and coordinate the resolution of all customer queries / feedbacks
Handle ad-hoc projects or customer issues analysis
Degree or diploma holder
Experience in serving Trade / Cash / Corporate Banking customer preferable
Good telephone manner with attentive listening, good communication skills
Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
Proficient in Microsoft Office applications
Knowledge in Finacle system will be a plus
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Please check out our recruitment video on Customer Service Specialist https : / / youtu.be / YRdXXMy4aiY for more information.
Kindly submit an online application at www.dbs.com / hk / en / careers.