Part-time Customer Care Representative (Voice, Integrated Contact Centre)
The Hong Kong Jockey Club
source : 兼職網

The Department

The Integrated Contact Centre of Betting Control & Customer Operations Department provides one-stop service for the Club’s customers and general public.

You will :

  • Act as one of the main customer contact points of the Club to provide quality and efficient customer services to customers
  • Handle telephone enquiries and feedback from customers with courtesy and efficiency
  • Listen attentively to understand customers’ enquiries and provide solution to satisfy customers’ needs
  • Apply excellent communication skill and extensive product knowledge to deliver proficient service
  • Assist customers in racecourse venue reservations with professional telephone manner
  • Work on shift including weekends and public holidays
  • You should have :

  • aged 18 or above
  • HKCEE / DSE or above
  • 1-2 years working experience in customer service field, preferably in call center environment
  • Professional telephone manner with excellent customer service skills
  • Proficiency in written and spoken English and Chinese (Cantonese and Mandarin) Familiar with Chinese word processing
  • $66.5 per hour

  • Shift Hour (Mon-Sun / PH)
  • T4 : 8 : 45- 19 : 00
  • T7 : 16 : 00-21 : 30
  • Average 4-8 working hours per day and 3-5 days per week. Actual working hours depend on operational need and on rostering basis.
  • Sha Tin Racecourse


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