Senior Operational Management Manager - HSBC Operations, Services and Technology
Central, Hong Kong Island, Hong Kong

The well-being of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment.

Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process.

Our team will be on hand to guide you through this process.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as the Senior Manager, Operational Management.

Principal responsibilities

  • Change Execution : managing change, either internally or externally driven, on a continuous improvement basis
  • Communication : support line manager in developing and executing communication plans, with Region and Country Communications
  • Service Performance Management : support line manager in managing any services delivered to the business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those services
  • Financial Management : support line manager in providing robust financial planning, management, tracking and reporting, with Global, Regional and Country Finance
  • Governance and Documentation : support line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
  • Organisational Design : support line manager maintaining and continually reviewing organisational designs
  • People : support line manager with implementing people strategies with Global, Region and Country HR
  • Project execution : support line manager with region and country specific programmes supporting the execution of the Group, Region and Country COO strategic actions, or provide governance oversight on cross line of Global Business and Global Functions
  • Impact on the Business

  • Provide management and administrative support to the Region, Country CAO and Head of Operational Management
  • Supports the delivery of Change Execution : manage change, either internally or externally driven, effectively and efficiently, with appropriate stakeholder communication, to ensure the Group, Region and Country COO and CAO delivers its required services
  • Management Information : produce accurate and timely management information including regular and on demand key performance indicator and management information reporting
  • Communication : develop and manage communication plans both within and outside of the Function to ensure internal and external teams have a strong understanding of the Function's purpose, strategy, deliverables and value
  • Financial Management : support line manager with data collection, and analysis or relevant activities with financial planning, management, tracking and reporting of the Function's budget, with Global, Region and Country Finance.
  • Governance & Documentation : support line manager to ensure appropriate governance managed along with robust documentation and supporting management controls.
  • Organisational Design : support line manger to maintain and continually challenge the organisational design with the HR Team to ensure it is as simple, effective and efficient as possible.
  • People : support line manager and execution of policy and process, in line with Global, Region and Country HR, ensuring our people are engaged, well managed and supported.
  • Strategy Execution : support line manager to develop and implement approaches for Region and Country CAO ensuring strong stakeholder understanding of the purpose and value of the HSBC strategy.
  • Customers and Stakeholders

  • The role operates across all levels of management and drives implementation and execution of the Operational Management framework across geographical area.
  • Stakeholder management is therefore multi-faceted across geographies, Businesses and Functions.

    Leadership & Teamwork

  • Leads by example, demonstrating core behaviours and values including teamwork, focus, drive and determination.
  • Acts in a manner that transparently promotes the organizations values and delivers in an aligned manner.
  • Cultivates an environment that supports diversity and reflects the HSBC brand.
  • Leading by example, ensures effective and open communication across the Operational Management Community.
  • Contributes to the implementation of the Group COO people strategy
  • Provide a professional representation of HOST COO Office across the Region and Country.
  • Influences greater team communication and collaboration
  • Operational Effectiveness & Control

  • Support the governance process and ensure robust documentation and supporting management controls are implemented
  • Provide documentation support for the governance meetings chaired by the Region and Country CAO
  • Requirements

  • Educated to graduate degree level in business management related field or associated relevant business experience
  • Prior experience in banking and financial services, ideally within a global organization.
  • Proven experience in financial budgeting, project implementation, communication and people management processes
  • Proven project management experience with an ability to influence at different levels
  • Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
  • Financial analytical background and proven ability in financial and analytical reasoning, including being able to contextualise financial data into business activities and conclusions
  • Demonstrated business knowledge, experience of working in a global P&L unit is preferred.
  • Excellent interpersonal skills, coupled with the ability to work within a matrix management structure and build and maintain regional team relationships;
  • Ability to authentically engage with team, colleagues and business partners to deliver at pace.
  • Working knowledge of the external environment : regulatory, political, competitors etc.
  • High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
  • Ability to articulate issues concisely and in simple language to support problem analysis
  • Excellent relationship management, collaboration and influencing skills
  • Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
  • Ability and comfort to work across cultures
  • Practical experience of business transformation activities is preferred but not essential
  • Understanding of HSBC structures, processes and objectives across the Group
  • Understanding of HOST or similar functions - functionally, operationally and financially
  • Excellent verbal and written communications skills required in English; other language abilities are advantageous
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