A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Head of Credit Support
Private Banking Department - Private Banking and Trust Services
We are currently seeking a high caliber professional to join our department as Head of Credit Support .
Principal Responsibilities :
Lead the team to manage loans portfolio of private banking clients including credit quality, business margin distribution and loans utilization.
Lead the team to provide credit advices and support to frontline for maximizing business opportunities. Drive credit-related projects and coordinate with internal departments and external regulatory bodies to cope with business target and development and ensure control effectiveness.
Conduct regular review on internal guidelines, work processes and service levels to enhance operational efficiencies, identify streamlining opportunities and initiate procedural changes and / or system enhancements to cope with internal or external requirements / changes.
Oversee and monitor the work progress of the team, provide regular update to the management and other teams and escalate critical issues when required.
Keep abreast of lending market trend and drive on-going enhancement on lending business or product offering to private banking customers.
Manage team members to maintain the Group’s / Bank’s internal control standards, implement and observe the Group’s / Bank’s Compliance Policy and maintain awareness of operational risk and minimize the likelihood of its occurring.
University graduate with degree preferably in business administration, Finance, Accounting or relevant discipline.
Minimum 10 years of experience in banking and credit services , preferably with Private Bank experience.
Proven managerial or supervisory experience.
Good understanding of the latest development / changes on compliance, regulatory requirements and credit guidelines.
Strong self-motivation and ability to work under pressure.
Excellent interpersonal, communication and leadership skills.
Proficiency in both English and Chinese.
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes