About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Respond to critical alerts from Client Journey monitoring dashboards.
Triage reported incidents to assess actual or potential client / business impact.
Manage incident bridges ensuring the correct resources are mobilized and that incident investigation and resolution is progressing effectively.
Communicate effectively to key stakeholders in business, risk, and technology to keep them informed about the impact and status of ongoing technology incidents.
Acquainted with system changes, business campaigns and economic, political, social, and environmental events that may impact system usage or stability.
Our Ideal Candidate
Willing to work both day and night shift duties on a rostered / rotational basis (flexibility offered to work from home or office).
Bachelor’s degree or relevant experience in Information Technology.
Good oral and written communication skills, ability to interact with business representatives and senior management.
Proven experience coordinating multiple demanding stakeholders and numerous dependencies in a complex, large-scale international organisation.
IT Operations Support exposure preferably in the banking industry.
Knowledge of monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc
Experience using Remedy or Service Now and knowledge management tools is a plus.
Understanding of Java, Oracle, WaaS, MQ and Unix technologies is desired