Head Site Reliability Engineering (SRE)
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Systems Reliability Engineers

Systems Reliability Engineers ( SRE ) delivery team delivers resilience solutions across Asia. The regional head of SRE is responsible for leading the development of resilience solutions, aiming to strengthen reliability, observability, operability and scalability across different business flows and applications of the Bank.

The regional head of SRE will ensure the overall system reliability, uptime, health, and performance of the bank's service.

The candidate will work closely with stakeholders in business and group engineering teams to understand the architecture and design of different applications in the bank in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the application developers in order to improve the long-term reliability of the platform.

The candidate would have a strong knowledge of SRE and Agile delivery practices, as well as a disciplined approach to planning, executing and reporting.

The role will require ongoing engagement with Application Development / Support, Product, and Operations teams across Asia to manage SRE efforts and create client-first mindset and effectively implement client journeys-based Service Level Deliveries with the support of Country SRE Delivery Leads.

  • Lead teams of SRE and QA Engineers across Asia to deliver solutions aligning to priority and bank's strategy
  • Be a team player - able to build up team culture and work closely with teammates
  • Setting SLA, SLO and SLI with stakeholders in relation to the four golden signals of SRE monitoring
  • Effectively manage multiple stakeholder demands and expectations while maintaining quality and delivery
  • Progressively adopt proactive SRE strategies like Chaos Engineering, Game Days and Synthetic Monitoring
  • Partner with application developers and architects to ensure our services are built for scale and performance
  • Develop the monitoring solutions on top of existing observability platforms
  • Maintain open communication with Engineering and Product teams around system performance and reliability
  • Write, review, and execute test plans / strategies for validating product / system performance, scalability, and reliability
  • Drive product reliability improvements through monitoring, alerting, and application of software development best practices
  • Identify creative ways to break the products, uncover and report defects, as well as validate systems / solutions are operating as intended
  • Engage in the refinement of the development, build and deployment processes on top of our main infrastructure
  • Work with the engineering teams to architect and build our platform services to simplify real-time troubleshooting and operational response to incidents and outages
  • Be the expert on how to best use Cloud technologies to build our next-generation platform
  • Bridge the divide between our core application engineers and our main infrastructure teams
  • Provide capacity management expertise to ensure our deployments are managed for robustness and cost
  • Bring best practices and own environment management, ensuring all dev / test / prod environments are reproducible with high availability
  • Serve as a quality and reliability ambassador as part of an Agile software development team
  • Maintain and communicate testing timelines, schedules and status reports
  • Strategy

  • Awareness and understanding of the Group’s business strategy and model appropriate to the role.
  • Business

  • Awareness and understanding of the wider business, economic and market environment in which the Group operates.
  • Processes

  • Responsible for the system architecture, development, build and deployment processes of the resilience solutions to be delivered.
  • Risk Management

  • Manage risk exposure across multiple projects through the identification and management of key project risks to ensure the delivery of business goals
  • Provide thought leadership and solutions to complex challenges at the project or program levels (e.g., prioritization of business requirements if faced with budget / time constraints, trade-offs of resource allocation across projects).
  • Bring structure to sometimes ambiguous targets / purposes and craft project to bring practical resolutions

    People and Talent

  • Cultivate a culture of openness and transparency to increase the likelihood of project success
  • Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
  • Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
  • Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.


  • Regional CIO
  • Country CIOs in Asia
  • Group Technology
  • Group Systems Development on roadmap, new initiatives & project status, local implementations
  • Group Technology Finance
  • Group Technology Project Management Office
  • External

  • Local software and hardware vendors
  • Our Ideal Candidate

  • Bachelor’s or master’s degree in computer science or equivalent practical experience.
  • Proven experience in a senior technical leadership role
  • Deep knowledge of the Standard Chartered network, joining the dots between business and tech strategy and delivery in region
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