Assistant Manager, Merchant Relationship
Dah Sing Bank
Hong Kong, HK

Reporting to Senior Manager, Merchant Relationship, you will be responsible to grow DSB merchant portfolio through effective business and cross-selling strategies to deliver business results in terms of net merchant customer growth, fee income, partnership development, and new product delivery.

Main Responsibilities :

  • Solicit new merchants to use the Bank's Merchant Acceptance Service and Installment Payment Plan Service.
  • Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.
  • e., negotiation, subscriber acquisition, engagement / retention, technical integration, marketing initiatives, etc.).

  • Explore and develop new business opportunities with different partners and payment vendors.
  • Cross-sell the Bank’s other products and services including but not limited to SME banking account, Merchant Receivable loan, credit card & General Insurance to merchants to increase overall revenue for the bank.
  • Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch.
  • Collect market intelligence and propose improvement on team strategy.
  • Work closely with Card Marketing Team on carrying-out merchant promotion program.
  • Incumbent Requirements :

  • University graduate with minimum 3 years’ relevant experience or secondary education with years’ relevant experience.
  • Self-motivated, sales driven and client focused
  • Excellent merchant network connection.
  • Good knowledge of card acceptance flows and related card policy / regulatory requirements as set by the card associations / the authorities.
  • Hands on experience in using POS terminal is a must.
  • Passed in Paper I and II under Insurance Intermediaries Qualifying Examination (IIQE) preferred.
  • Proficiency in English, Cantonese and MS Office.
  • Good command of written and spoken English and Chinese
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