Helpdesk Officer
CBRE
Hong Kong, Hong Kong
8小时前

Responsibilities :

  • Providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties;
  • Updating status and record service requests into the computerized management system;
  • Assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates;
  • Collating and compiling regular reports; and
  • Performing daily administrative duties accurately and timely.
  • Requirements :

  • Possess Diploma of Secondary Education (DSE) or Form 7 standard or above;
  • Preferably have relevant qualification in Property Management or equivalent;
  • Have at least 2 years of working experience in hotline handling, property management or customer service;
  • Have strong interpersonal and customer service skills;
  • Be organised, detail-minded and self-motivated;
  • Be able to process Chinese and English word typing;
  • Be computer literate with proficiency in MS Excel and Word;
  • Be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and
  • Have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage.
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