Customer Relationship Manager, Employee Benefits
Hong Kong, HK

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering Customer Relationship Manager with the resources to provide top-notched customer service, which is why we need you.

Manulife Emplpoyee Benefits Customer Relationship team is seeking an enthusiastic and reliable Customer Relationship Manager, who is obsessed with delivering value, high integrity and customer-centric.

The successful candidate will be responsible to deliver "Best-in-Class" services to Provident Fund customers and various distribution channels.

Aiming at contributing to business retention and enhancing marketing position to achieve company's objectives.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Solid Customer Service experience

Experience in financial product or MPF, and wealth management products

Good interpersonal skills, excellent service attitude to follow through on commitments to customers

Self-motivated and able to work independently

Mature and pleasant personality

Nice to Haves :

Junior team members coaching and leadership exposure

On the job you will :

Maintain good relationship with clients via client visit, phone or email with tactful customer service skills and in a professional manner

Work closely with their designated customers, provide regular update on regulatory changes and Manulife latest promotion, arranging Employer and Employee review meetings.

Strengthening customer engagement by the new way of working, to work with other teams in identifying the employer painpoints and deliver solutions, to promote digital, to formulate the strategy to penetrate into member level (our eMPF strategies) to create more opportunities for cross-selling and upselling, and to improve the employer retention rate.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at

If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


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