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Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high calibre professional to join our team as Senior Business Streamlining Manager .
Lead, manage, and contribute to the business streamlining and process reengineering projects
Identify and successful implementation of business process improvement to contribute to cost savings, revenue enhancement, and customer experience improvement
Engage key stakeholders in measurement and reporting of business services metrics including costs, turnaround time, quality on our most important processes, products
Manage the reporting of project progress to ASP RBWM streamlining board. Collaborate and coordinate global, regional, and local teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end to end reengineering projects
Responsible for reviewing and defining business services metrics such as costs, TAT, quality on key processes, key products with country and global teams
Strong leadership and teamwork is required to lead and coordinate the global and country teams to ensure successful implementation of the E2E projects and all key areas are covered.
Manage the implementation of related Business Services FIM policies in the Region
Ensure standard guidelines and definitions are applied consistently in the Region
Best practices sharing across RBWM in the Region
Experience of the end to end processes relating to Retail Banking and Wealth Management will be an advantage
A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
Evidence of successful execution of the changes, improvements in RBWM processes or procedures.
Outstanding interpersonal and stakeholder management skills
Excellent written and verbal communication skills
Strong influencing skills with proven ability to communicate effectively at all levels of management
Excellent analysis and problem solving capabilities applied with demonstrable impact in projects
Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
Experience and success in implementing change and improvements in cross functional projects
Good knowledge and experience of Business Process Reengineering. Six Sigma training and qualification would be preferable