Customer Service Associate (Japanese Speaking)
HONG KONG, Hong Kong

Job Description : Job Responsibilities

Job Responsibilities

Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment

Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts

Ensure all relevant procedures are followed from beginning to resolution

Make independent decisions to resolve customer issues with strong problem solving and negotiation skills

Work closely with customers and credit card service provider and make sure the payment transactions is completed seamlessly.

Perform administrative functions as may be required in order to fulfill member requirements.

Job Requirements

Speaks native Japanese and fluent English within corporate environment

Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner

Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

Ability to maintain a positive attitude in an often busy and intense environment

Strong aptitude and desire to learn new technical systems and applications

Ability to maintain a positive attitude in an often busy environment

Attention to detail and the ability to prioritize and meet deadlines

Ability to follow a set of procedural guidelines to a very high accuracy level

Dow Jones offers an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit a cover letter and detailed resume, current and expected salary.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO / AA / M / F / Disabled / Vets .


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