Job Description : Job Responsibilities
Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment
Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
Ensure all relevant procedures are followed from beginning to resolution
Make independent decisions to resolve customer issues with strong problem solving and negotiation skills
Work closely with customers and credit card service provider and make sure the payment transactions is completed seamlessly.
Perform administrative functions as may be required in order to fulfill member requirements.
Speaks native Japanese and fluent English within corporate environment
Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
Ability to maintain a positive attitude in an often busy and intense environment
Strong aptitude and desire to learn new technical systems and applications
Ability to maintain a positive attitude in an often busy environment
Attention to detail and the ability to prioritize and meet deadlines
Ability to follow a set of procedural guidelines to a very high accuracy level
Dow Jones offers an opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit a cover letter and detailed resume, current and expected salary.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
EEO / AA / M / F / Disabled / Vets .