Technical Support Representative
The Church of Jesus Christ of Latter-day Saints
Hong Kong, Hong Kong
2天前

Purposes

The Information and Communication Services (ICS) Department provides technology that simplifies the administrative work of unit leaders so they can focus on ministering to members.

Technical solutions should also simplify and improve the effectiveness of employees. We are currently seeking a motivated and customer-oriented Technical Support Representative (TSR) to join our team.

If you are passionate about customer service and wish to use your technical skills to hasten the work in Asia, we would like to get to know you.

The TSR role reports to the Area ICS Manager.

Responsibilities

Provide support for multiple technologies including computers, software, printers, copiers, phone systems, networking equipment, cabling, audio visual / video conference events and remote conference tools

Responsible for documenting, prioritizing, evaluating, coordinating, and ensuring global Business Solutions meet local needs, may include some process automation

Identify areas for product / system improvement and gather requirements for new products / systems

Oversee and manage projects involving multiple departments, technologies, and locations

Conduct technical training remotely for various customer groups including employees, unit leaders, and members

  • Occasional weekend and evening work required with compensatory time-off provided;
  • International travel possible but limited

    Qualifications

    Ability to handle network support, hardware and software installation and helpdesk support

    Excellent organizational and problem-solving skills and the capability to manage and coordinate projects with various departments

    Track record of managing competing priorities and accomplishing work under time pressure while delivering meaningful results

    Self-starter who embraces personal accountability

    Effective communicator both orally and in writing; English, fluency required

    Bachelor’s degree with 2 to 5 years of relevant work experience preferred

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