Senior Officer, Customer Contact Center (Correspondence)
Hong Kong, China

Responsibilities :

  • Handle customer written enquiries received by email and letter in accordance with company procedure, standard and KPIs.
  • Prepare customer notification and reply as assigned by the team manager.

  • Cross-check the written reply which prepared by junior staff to ensure the accuracy and appropriateness of content and manner.
  • Assist in preparing monthly management information report and ad hoc reports for the team. Review and update the SOP of Correspondence Team regularly to ensure the procedural manual and letter templates are up-to-date.
  • Job Requirements :

  • Bachelor’s degree in any discipline.
  • Minimum of 3 years of experience in Customer Service and handing customers enquiries in writing
  • Experience in insurance or financial services industry
  • Knowledge in life & health insurance products, GI knowledge is an advantage
  • Excellent writing skills in both Chinese and English, able to read simplified Chinese
  • Proficient in Microsoft Office and Chinese word processing
  • Customer focused
  • Good problem-solving skills
  • Self-motivated, positive, and good team player
  • Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

    We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

    We also allow for reasonable adjustments to support people with special requirements.


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