Participate in the implementation of the global strategy, business goals and financial target of the department in order to comply with all relevant law and regulations (e.g. UK, EU, HKMA, MAS).
Participate in the maintenance of the operational effectiveness of processes and controls by establishing 1st line of defense controls to manage both non-financial and financial risks.
Escalate to local and / or global management through appropriate reporting lines of issues relating to risk or other matters of concern.
First line support service to (internal and external) global customer base. Including pro-actively assisting Trading & Sales in : analyzing trade flows, modifying trading rules (to increase trading volumes), and looking for ways to improve customer service.
Act as first point of contact and provide Service Desk support to end users as per the Banks policy and standard
Liaise with other Regional / Global IT teams in deliver and support systems, technologies and services
Support and liaise with end users and IT teams in various system upgrades and implementations
Deployment Management including releases of the Trading and Distribution Systems and communication with all necessary parties
Communication and coordination of Trading and Distribution’ systems releases
Maintenance and support of customers trading electronically.
Implementation and support of eTrading and Distribution testing environment for external clients relating to Trading / STP ticket feed development
Proposing solutions that will mitigate risks of introducing new functionality
Demonstrated understanding business knowledge in FX, Money Market and Interest Rate products, Knowledge in eFX add advantage
Good understanding of investment banking operations from trading to settlement
Technical expertise in Microsoft Office Suite of applications
Experience of application support and all associated best practices
Proven skills in Excel, VBA & SQL programming
Experience of CI / CD delivery pipelines; for example Azure DevOps
Fluency in both written and verbal English is essential
If you're interested in this role, please click "Apply Now or send your updated CV to amanda.ngan alan.partners for a confidential discussion.