Bus Admin and Operational Management - Planning and Support - HSBC Operations
HSBC Group
Hong Kong, China
5天前

Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will :

Principal Accountabilities : Key activities and decision making areas

  • Act as the relationship manager and single point of contact to the Business Service / Utility / Region Head, representing the Global Operations COO Business Manager team and more broadly the Global Operations COO
  • Contribute to drive Business Service / Utility and respective Regional Strategic initiatives including innovation and 2030 Strategy
  • Provide Business Service / Utility and respective Region specific expertise to the COO Business Performance and Planning team as well support the Head of the Business Service / Utility and respective Region with specific financial / MI requests
  • Contribute to run communication and human capital initiatives on a Business Service / Utility and Regional level to ensure alignment with the team’s strategy
  • Support and coordinate the execution of efficiency initiates initiated by the Operations COO function in respective Business Service / Utility / region
  • Ensure Business Service / Utility / Regional Governance is supported and executes properly
  • Act as the relationship manager and single point of contact to the Business Service / Utility / Region Head, representing the Global Operations COO Business Manager team and more broadly the Global Operations COO
  • Support all Global Operations COO Business Manager initiates and ensure implementation in Business Service / Utility and Region
  • Support the financial planning, execution and governance of strategic initiatives and projects in the region and prioritiy countries
  • Support the head / management of Business Service / Utility and Region in all areas included in the Global Operations COO Business Manager mandate
  • Understanding and translating Global Operations (and Group) strategy into immediate business / function and aligning direction for self and teams
  • Setting world class standards and embedding these in immediate business / function area
  • Leading from the front by courageously setting and executing stretching goals for the immediate business / function area
  • Authentically engaging a diverse group of stakeholders to deliver at pace
  • Making considered decisions that protect and enhance HSBC values, reputation and business
  • Responsible for Business Service / Utility and Regional financial and headcount forecast accuracy
  • Responsible for Business Service / Utility and Regional financial, headcount, operational performance and data MI accuracy
  • Responsible for sustainable and best in class tool set for driving operational excellence and engagement / culture within the team
  • Support Operations COO team in its governance and control efforts in regards of among other things mandatory trainings, regulatory compliance and other control and effectiveness initiatives
  • Qualifications

    Excellent relationship management and influencing skills

    Analysis / strategy the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers

    Excellent planning, organizing and commercial skills including strong financial management capability

  • Strong leader / positive role model
  • Ability to lead, motivate and develop individuals within a team

    Communication the ability to communicate complex issues concisely

    Ability to manage and mitigate operational risk effectively

  • Well-developed project management skills
  • High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner.

    Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results

    Experience in Operations and the regional is a plus

    You’ll achieve more at HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China

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