Assistant Project and Training Manager
AXA
HONG KONG
1天前

Responsibilities

  • Review processes, support drafting manuals, identify areas of improvements and ensure successful implementation of procedures for customer service efficiencies
  • Take part in departmental / company projects and support Head of Life Contact Centre in implementation and execution of new initiatives
  • Contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of life cs operations
  • Organize, develop and conduct training program for contact center CS professional
  • Perform assessment and evaluation to ensure the training program meet objective
  • Prepare management report and documentation on training effectiveness
  • Maintain accurate training record
  • Requirements

  • A degree or Tertiary education with a minimum 5 years of relevant experience in training, customer service and process improvement, preferably in insurance industry
  • Excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
  • Good team player, positive thinking and self-motivated
  • Problem-solving abilities and innovative thinking
  • Proficiency in MS Word, Excel and PowerPoint and knowledge of Chinese typing
  • Candidates with more experience may be considered as Manager
  • Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined

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