Senior Manager, Distribution Centre Operations
DKSH Management Ltd
HLC,Hong Kong

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors.

DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-

sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.

3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.

Job Responsibilities

  • Manage the distribution center operations to achieve the organizational goals of on time - in full and good condition delivery of customer orders
  • Develop and enhance distribution center strategies, policies and processes to optimize warehouse capacity, enhance productivity and minimize costs
  • Plan and manage the allocation of manpower resources based on business needs to ensure efficient distribution center operations
  • Monitor the availability and reliability of infrastructure and equipment to minimize downtime, and resolve problems / breakdowns immediately
  • Monitor and identify operational cost drivers, establish business controls and provide solutions to reduce costs and increase revenue
  • Monitor distribution center operations to ensure warehouse is compliance with good distribution practice (GDP), good manufacturing practice (GMP), quality standards and local regulations
  • Manage quality control measures / procedures to ensure accuracy of stocks / inventory and prevent damages in goods whether in storage or transit
  • Manage root cause analysis and establish corrective actions on stocks holding, product quality and trade fulfillment
  • Build effective business relationships with suppliers, customers, government agencies and service providers
  • Collaborate with internal stakeholders (e.g. Sales, Business Development, etc.) to develop existing and new business to maximize utilization of warehouse
  • Job Requirements

  • Bachelor’s degree in Supply Chain, Logistics Management or related field
  • Demonstrate in-depth understanding of distribution center, distribution and transportation
  • Proven hands-on frontline experience in warehousing, inventory management, pick and pack functions
  • Demonstrate strong appreciation of customer service requirements and commitment
  • Previous warehouse relocation and healthcare experience is highly preferrable
  • Proven experience and know-how in cost efficiency / reduction and productivity improvement initiatives
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken
  • Minimum 5 years’ experience in a managerial capacity and 10 years' experience in logistics / distribution industry
  • DKSH competency

  • Takes a broad view, sees ahead and translates strategy into action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving to win and leads others by driving results in a tough yet fair manner
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges into opportunities
  • Is able to cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way
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