Job Type Full-time Career Level Experienced (Non-Manager) Category Client Solutions, Engineering, Finance, Project Management Education Bachelor's Degree Job Description
Client Support Engineer
Primary Purpose : To ensure timely and high-quality responsiveness on Portware's front-line (Level 1) support desk in Asia.
Key Responsibilities :
Work with business as 1st level technical contact, understand and analyze product related problems and work towards the resolution.
Work with regional broker-dealers and exchanges on behalf of our clients to resolve trade-related issues via FIX protocol.
Actively identify incidents and manage incident resolution process
Work with appropriate support providers to analyze root cause and provide permanent fix or temporary workaround.
Escalate issues on a priority basis
Proactive monitoring and management of business-critical systems, legacy applications, data handling and data delivery infrastructure to identify issues, trends and potential problem areas.
Carry out tests in production, UAT and development scenarios
Ensure compliance with departmental policies & practices.
What makes it interesting?
Exposure to a broad range of cutting-edge technologies
Ability to make a meaningful contribution to a tight-knit team
Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
Direct working relationships with the some of the most influential buyside institutions on the planet.
Working alongside individuals who are true leaders in the field.
Education / Qualifications :
B.Tech / M.C.A. / M.Tech / M.S
2-3 years in application support
Mandatory Skills :
Excellent communication skills in English read, write, listen and speak
Excellent problem solving, planning, organizational skills
Hands-on experience with FIX protocol
Basic knowledge of database, testing and networking
Must be willing to help people, at all levels within the organization, solve problems with a patient and composed demeanour.
Able to work according to a shift schedule.
Preferable Skills :
Previous experience in financial services a clear plus, but other relevant industries will be considered based on project depth.
Exposure to electronic trading concepts & trading systems
Technologies : FIX Protocol
Various server OS Platforms (Windows, Linux, Solaris etc)
Scripting (shell, batch, powershell etc)
Networking skills (basic)