Job Purpose :
You will serve the Infrastructure team for daily operations and projects requests.
Accountabilities and activities :
Provide 1st line phone and on-site support to users.
Work closely with 2nd line Server support to provide stable network & system environment.
Set up computers and install software systems.
Follow & enforce group IT policies, standards and procedures.
Provide the basic training on IT products
Prepare and review the training material for IT products
Maintaining and distributing the core Windows build
Testing new and changed components being introduced into the environment
Liaise with business and vendor for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events
To be successful in the position, you should have :
Diploma in related discipline
Minimum 1 years of experience is an advantage
Good command of both spoken and written English and Cantonese.
Microsoft Windows 10 and Office certifications (preferred)
Good knowledge of working in a Microsoft based environment & applications such as Window OS (Win XP, 7, 10), Microsoft Office.
Experienced in providing deskside support and Mobile support
Proven ability to prioritise and reprioritise work due to changing business / client requirements
Demonstrate good troubleshooting skills.
Bupa offers 5 days work per week and comprehensive remuneration packages including base salary, study assistance plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted.
Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application.