Underwriting Services Manager (Commercial Insurance)
Zurich Insurance Company
Hong Kong

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to manage the International Program Operations of Commercial Insurance business for Hong Kongincluding the issuance of local received policies and the implementation.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online" Your role As Underwriting Services Manager, your main responsibilities will involve :

  • Manage the International Program (IP) Operations for Hong Kong, including the issuance of local received policies and the implementation of Hong Kong programs, cross-border policies and captives following Group directives
  • Act as IP systems expert providing local user support, local training, data quality oversight, UAT.This will also include the necessary expert knowledge of system interface
  • Manage the local Underwriting Services team, including the monitoring of performance / quality and providing hands-on support for complex cases
  • Act as IP process expert providing local training / refreshers for Produced and Received team including Claims; assurance of compliance with global Guidelines and Standards
  • Act as the liaison to IP Operations and part of the wider IP Coordinator network / process experts
  • Work across and support the key stakeholders for Commercial Insurance division both International and Domestic in terms of data quality, monitoring and reporting
  • Manage the IP Operations team, be it onshore or offshore to achieve excellent service in time and quality for our customers, whilst optimizing resources
  • Gathers all relevant information of the Captive, CoReinsurance and Facultative Reinsurance structures related to an International Program and delivers this to the Financial Transactions (FiT) team
  • Act as key coordinator for Hong Kong and key contact point for the Clearinghouse and all other involved parties
  • Represent Hong Kong’s IP capabilities externally, by regularly interacting with brokers / direct customers and supporting market-facing underwriters in their relationship with these business partners
  • Your Skills and Experience

    As Underwriting Services Manager, your skills and qualifications will ideally include :

  • Degree in Business Administration or equivalent
  • Over 6 years experience in insurance or reinsurance
  • 3 years IP experience and IP Certified
  • Underwriting or Underwriting Service know-how
  • Finance, systems & accounting affinity and experience
  • General knowledge of insurance products and services, international business knowledge a plus
  • General understanding and knowledge of the IP Value Proposition
  • Fluent in English, both written & spoken
  • Basic knowledge of international regulatory requirements
  • Excellent planning skills with ability to effectively manage changing priorities
  • Ability to communicate effectively at a variety of organization levels
  • Understand and appreciate different cultures; able to engage with people of diverse cultures and backgrounds
  • Customer-centric & solution-oriented
  • Accurate and responsible work ethic
  • LEAN mindset
  • Communicative, flexible and excellent attention to details
  • Additional Information Primary work location is Hong Kong. You can apply by clicking on the button Apply online Who we are Looking for a career that will excite, challenge and inspire you?

    Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。