The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience and CRM to local and overseas customers of the Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 33 Simulcast days, a thrice-weekly Mark 6 Draw, 7x24 Digital Channels, 7x24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
You will :
assist the event manager in planning and executing programs to reach target customers
act as an venue / event in-charge of assigned public venues / events
work in racecourses on weekends, public holidays and at night time during race meetings and pre-race day events
work closely with catering, customer service, channels, and other stakeholders to prepare and deliver the best customer experience
plan, execute, monitor and evaluate social media promotion of assigned events
be responsible to track and evaluate the effectiveness of assigned campaigns
handle administration systems and arrange logistics for the team
work as a part of the effective and highly motivated team in delivering the Club’s business objectives and results
You should have :
tertiary qualification with a minimum of 5 years solid experience in venue or event management for consumer market, preferably in entertainment industry
experience in social media promotion, marketing communications and digital savvy
excellent interpersonal and communication skills in both English and Chinese
fluency in spoken English and Cantonese
out-going personality and work as a team with high team spirit
Terms of Employment
The level of appointment will be commensurate with qualification and experience.