IT Support Engineer
Besteam Personnel Consultancy Limited

Diploma or above in Information Technology or related disciplines

Minimum 2 years’ experience in IT support role

Provide daily IT technical support to internal users at local and regional offices, including system administration, network configuration and operational management

Perform pro-active health check, manage tools for system and network monitoring, data backup and log management

Solid Knowledge of Microsoft Active Directory, Microsoft Windows desktop / Server, Mac OS, Adobe products

Propose new technologies / ideas to improve overall efficiency, effectiveness, reliability and availability of IT infrastructure

Good command of written & spoken English and fluency in Putonghua

Excellent communication skills and a team player


Respond to problems logged by / called received from users on a daily basis

Speak to users to get a more detail and log / update the call to Help Desk application

Fix problem if possible using documented procedures that have been agreed in advance

Liaise with second line teams if further assistance is required

Continue to develop direct and positive working relationship externally and internally

Escalate issues and trends to team members and management

Communicate with team to share best practices and common problems

Act as a point of contact between users and 2nd line support

Install and maintain PC hardware, software and network equipment for all users

Carry out daily monitoring and arrange backup of the systems and servers

Assist line manager to roll out all IT projects

Provide support in network security, backup and restoration

Report to Network Analysis and IT Manager

User support for HK, Dongguan, Shanghai, Vietnam and cambodia office

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