About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy
To achieve business objectives and sales target through outbound calls and face-to-face customer contacts.
To handle sales-related enquiries during the outbound activities
To act as off-site Sales Consultants when required
To acquire business opportunity from branch walk-in customer
To handle sales-related enquiries during the inbound call
To handle in-bank cross team referral
To obtain documents from customers and ensure its relevancy according to credit policy
To explain product features / charges to customers
To negotiate count-offer with customers and handle objections on pricing, approved loan amounts and tenors etc.
To confirm drawdown details with customers
To handle customer complaints
To provide customer centric financial advice and to offer tailor-made customer solutions
People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles
To comply with the control requirements in the Procedures Manual relevant to respective job responsibilities in Personal Client Centre, Voice & Victual.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
To comply with all relevant policies and procedures covering regulatory, local and group requirements.
Responsibilities relating to the direction, planning, structure, frameworks (e.g processes and policies) and oversight.
For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Unsecured Lending PL, Client Centre, Hong Kong Team to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Embed Here for good and Group’s brand and values in Voice and Victual, Hong Kong Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Day 1 Readiness
Multi Skill Training