Production Support - FICC SMM Technology
Goldman Sachs
Hong Kong, Hong Kong

What We Do

At Goldman Sachs, our Engineers don't just make things - we make things possible. Change the world by connecting people and capital with ideas.

Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.

Create new businesses, transform finance, and explore a world of opportunity at the speed of markets .

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.

Want to push the limit of digital possibilities? Start here.

Who We Look For

The FICC Systematic Market Making (SMM) business consolidates and expands the firm's electronic market making and algorithmic trade execution.

As part of the SMM Engineering team, SMM Production Engineering partners with SMM Trading to develop and support the pricing and execution services for the firm and its clients.

The team consists of application developers and technical support specialists primarily focused on site reliability engineering, including driving automation, improving real-time monitoring, developing metrics to track performance, and managing the release and deployment lifecycle.

This role places you at the heart of our electronic business. Technical support specialists help support the day-to-day operations of the electronic trading systems and the trading desk.

The team is expected to interact closely with Trading & Sales business users. As part of a global support team you will provide operational and technical assistance for SMM applications and infrastructure, both for external clients and internal business users.

In addition, you will oversee every component of the production system to identify and resolve production problems as well as assess risk of systems changes and consult on system supportability improvements.

Job Summary

  • Operational risk management of a complex, fast-moving, multi-asset eDealing business
  • Partnering with software and infrastructure owners to solve software and hardware issues
  • Significant business interaction across FICC front office
  • Incident and crisis management
  • Participation in system design consulting, platform management and capacity planning
  • Basic Qualifications

  • 3 years or more of relevant work experience
  • Excellent analytical skills
  • Solid communication and interpersonal skills
  • Ability to multi-task and prioritise tasks effectively
  • Ability to quickly understand new systems and technologies
  • Working knowledge of Linux operating system
  • Preferred Qualification

  • Previous experience of supporting electronic trading environments
  • Knowledge of financial markets
  • FIX protocol knowledge
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