Officer, Wealth - Digital Business Services

HSBC Group

Kowloon City, Hong Kong

3天前

Job description

Some careers have more impact than other s.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Officer, Wealth .

Principal Responsibilities

Summary of Main Tasks and Responsibilities

Supervise a team of subordinate running daily corporate actions tasks to meet Service Level Agreement (SLA) and Schedule of Services (SOS) requirement agreed with internal clients.

The Officer is responsible to manage his / her team’s performance by providing training and coaching to staffs, work allocation, giving effective instruction and solution in accordance to the direction laid down by his / her Assistant Manager or superiors.

The Officer is responsible to conduct the performance appraisals for subordinates

Assist the Assistant Manager overseeing daily corporate actions tasks of his / her team. Approve and execute corporate actions instruction in timely schedule and organize work to achieve zero error result.

Allocate resources optimally to meet fluctuating business volume. The Officer should know all processing steps and control points under his / her responsibility areas to ensure all procedures are carried out.

The Officer should able to detect problem proactively and provide solution quickly; and report any foreseeable operations problem and resources issues to superior on preventive basis (For Customer Services staff, assist the Assistant Manager in preparation of tax filing and handle difficult enquiry case and client complaints.)

Monitors the performance of offshore team. Provide details procedure, guidance and link up offshore team and subordinates in executing daily tasks effectively.

Where applicable, involve in resources planning to deal with surge of volume

Maintains accurate customer service with respect to corporate actions and related duties. Involve and contribute in new business workflow planning, provide recommendations or implementation to enhance customer services.

The Officer will observe and carry out requirements listed in SOS consistently and reports any variance in providing services to superiors in a timely manner

Safeguards the Bank from financial and reputation loss by monitor and adhere to system and procedural control as well as external compliance requests of all subordinates.

The Officer is responsible to obtain clear instruction in order to carry out compliance and management control requirements in the daily operations collaboratively with subordinates

Contributes to cost savings or the bank’s profitability through recommendation, suggestion and implementation to increase productivity, enhance revenue of SEC or increase the market share in favour of the bank.

The Officer should provide at least one recommendation for operational efficiency purpose on yearly basis. The Officer is also responsible to collect management data to superiors

Requirements

Excellent understanding of global securities and derivatives markets and products including market practice details. At least 5 years experienced in securities fields

Solid experienced and track record in managing subordinates

Ability to deal tactfully and effectively with, custodian, customers and service providers

Effective communication and interpersonal skill

Good command of spoken and written English, best with oral Mandarin

Good knowledge in using MS Excel and Words. GHSS, Euclid, Bloomberg, iFAS, CMT

Preferably licensed member of HKMA or SFC or equivalent organization for those incumbents with close customer encounter

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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