Some careers have more impact than others .
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Officer, Wealth .
Summary of Main Tasks and Responsibilities
This section summarize the main duties of the job and should include all duties carried out. Please also state the amount of time spent on each activity expressed as a percentage of working hours, in the multiple of 5.)
The Officer is responsible to manage his / her team’s performance by providing training and coaching to staffs, work allocation, giving effective instruction and solution in accordance to the direction laid down by his / her Assistant Manager or superiors.
The Officer is responsible to conduct the performance appraisals for subordinates
Allocate resources optimally to meet fluctuating business volume. The Officer should know all processing steps and control points under his / her responsibility areas to ensure all procedures are carried out.
The Officer should able to detect problem proactively and provide solution quickly; and report any foreseeable operations problem and resources issues to superior on preventive basis (For Customer Services staff, assist the Assistant Manager in preparation of tax filing and handle difficult enquiry case and client complaints.)
Where applicable, involve in resources planning to deal with surge of volume
The Officer will observe and carry out requirements listed in SOS consistently and reports any variance in providing services to superiors in a timely manner
The Officer is responsible to obtain clear instruction in order to carry out compliance and management control requirements in the daily operations collaboratively with subordinates
The Officer should provide at least one recommendation for operational efficiency purpose on yearly basis. The Officer is also responsible to collect management data to superiors