Customer Care Consultant
Hong Kong

Our Opportunity Being part of the team, you will apply your professional knowledge and expertise to provide quality customer services to customers and handle customer complaints.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online". Your Role

  • Handle enquiries (hotline, counter, written correspondence) from external customers, direct sales force agents, intermediaries, brokers and other business partners in a high quality service standard
  • Provide good customer services to clients
  • Handle customer complaint and provide "options & solutions" to settle the case with customer satisfactory
  • Support the reception counter operation
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for management review regularly
  • Perform ad-hoc task as required by supervisor
  • Your Skills and Experience

  • Minimum 2 years working experience in Customer Service, preferably in call-centre environment
  • Qualification in IIQE Paper I, II, III & V
  • Knowledge of Insurance products is an advantage
  • Experience in call centre operation workflow and procedures
  • Good communication and interpersonal skills
  • Good command in spoken and written English and Chinese
  • Proficiency in Microsoft Offices, e.g. Word, Excel, PowerPoint, etc.
  • Additional Information Primary work location is Hong Kong. You can apply by clicking on the button Apply online . Who we are Looking for a career that will excite, challenge and inspire you?

    Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

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