Manager, Banking Products Business Development
Dah Sing Bank
Hong Kong, HK

In this role, you are responsible for overseeing and upgrading the service quality standard of branches, and ensure the sales performance for green products is effective.

Main Responsibilities :

  • Prepare sufficient sales force to promote green products.
  • Lead and manage Sales Coaches to deliver quality field coaching for Green Sales staff in order to uplift the sales productivity .
  • Monitor and control the sales operation are complied with Bank policies and guidelines. Enhance service quality and to prevent customer complaints.
  • Identify the training needs for the Green Sales. Work closely with Training Department to develop appropriate trainings and tools to help Green Sales achieve excellence on customer services, selling practices and compliance mindset.
  • Develop and revamp sales incentive schemes to align with Bank business objectives, to effectively motivate branch performances while upholding business integrity.
  • Coordinate with People Development & Branch Management team to understand individual and team strengths and weaknesses from the focus group and performance metrics.
  • Create strategic plan for establishing the best possible way to increase the branch productivity.
  • Facilitate product cross-selling among branch staff through training, coaching, and motivational initiatives.
  • Develop branch service plan and mystery shopper program for facilitating quality branch service to customer.
  • To meet the challenge, you should have the following qualifications an attributes :

  • Bachelor degree holder
  • With at least 5 years' working experience in business development in retail banking
  • Good team player with a strong sense of ownership and attention to details
  • Able to work under pressure and tight schedule
  • Good command of both written and spoken English and Chinese
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