It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The incumbent will be responsible for performing various customer service functions through inbound / outbound / face-to-
face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.
Job Responsibilities :
Liaise with various internal teams and external parties to fulfil customers’ requests
Process escalated cases such as complaints or special requests from team members or vendors
Support the click-to-chat function by answering queries from our customers on group and individual policy queries
Face-to-face contact with customers to handle feedback, service requests and complaints
Provide administrative support including reports and correspondences
Act as a back-up to receptionist
Assist in the UAT on development of customer Portal and customer service project
Job Requirements :
Degree holder with at least 5 years’ customer service experience for Life & Medical Product in call centre, preferably in insurance / banking industry
IIQE Paper 1, 2, 3 & 5 is required
Experience in handling personal insurance Hotline is preferred
Experience in delivering service through digital platform will be an advantage
Proficiency in English and Chinese Word Processing is a must
Strong customer-oriented mindset with excellent communication and interpersonal skills
Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
Familiar with various MS Office applications including Word and Excel
Good spoken English, Cantonese and Mandarin with a friendly and helpful tone
Confident in providing excellent customer service
Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.