Senior Officer, Customer Service Moen
cigna
Wanchai, Hong Kong
30天前

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The incumbent will be responsible for performing various customer service functions through inbound / outbound / face-to-

face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.

Job Responsibilities :

  • Liaise with various internal teams and external parties to fulfil customers’ requests
  • Process escalated cases such as complaints or special requests from team members or vendors
  • Support the click-to-chat function by answering queries from our customers on group and individual policy queries
  • Face-to-face contact with customers to handle feedback, service requests and complaints
  • Provide administrative support including reports and correspondences
  • Act as a back-up to receptionist
  • Assist in the UAT on development of customer Portal and customer service project
  • Job Requirements :

  • Degree holder with at least 5 years’ customer service experience for Life & Medical Product in call centre, preferably in insurance / banking industry
  • IIQE Paper 1, 2, 3 & 5 is required
  • Experience in handling personal insurance Hotline is preferred
  • Experience in delivering service through digital platform will be an advantage
  • Proficiency in English and Chinese Word Processing is a must
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word and Excel
  • Good spoken English, Cantonese and Mandarin with a friendly and helpful tone
  • Confident in providing excellent customer service
  • Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

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