The Role :
We are now looking for a seasoned and energetic Contract IT Specialist with good communication, troubleshooting and problem-solving skills to provide technical assistance to our internal users and external vendors.
Reports to : Manager - Infrastructure, ITT
Receive telephone / email / desk-side technical enquiries from end-users, respond and provide necessary support, troubleshooting and resolution.
Perform computer installations and hardware / software configurations on desktop, laptop, and mobile devices, and day-to-day support covering end-user desktop & business applications.
Perform systems and network monitoring, and routine hardware / software maintenance and other system administration tasks.
Manage IT Inventory and support IT procurement, and maintain proper records.
Provide VIP video conference setup and standby-support.
Provide desktop / end-user training to users as required.
Assist other IT projects and provide non-office hour support (brand events, vendor maintenance) as needed.
Bachelor / Higher Diploma holder in Computer Studies or related disciplines
Minimum 3-years’ experience in Helpdesk support, preferably with VIP support and ITIL experience
Knowledgeable in Windows 7 / 8 / 10, MacOS, Microsoft server, Office365, Android & IOS support
Basic knowledge in server, VMware, PC, and LAN / WAN and networking equipment
Responsible, self-motivated, quick learner, detail-oriented, and able to work under pressure
Good interpersonal and communication skills, fluency in spoken and written English and Cantonese
Immediate available is a definite advantage
Please apply with your latest resume stating your notice period, current and expected remuneration package. Please indicate the job reference in the subject line.
More opportunities, please visit our career website at https : / / careers.shiseido.com.hk
We regret that only shortlisted candidates will be contacted.
Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only.