The objectives of this role are :
Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance
Owning each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
continuous learning is necessary as we expand service offerings and make improvements
Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange
Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
Additional responsibilities related to the function may be required
Business fluency in Korean, Mandarin, and English is a must; proficiency in additional languages would be a plus.
At least 1 year of experience preferably with international exposure in a customer service / support role
Ability to speak with a customer as a first-level support
Customer and quality-oriented attitude
Being open-minded and flexible
Excellent written and verbal communication skills
Good time management with strong organizational skills
Interest in Sustainability would be a plus
In return for your expertise and energy, we offer :
Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format .
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.