Customer Support Specialist (Korean+Mandarin Speaking)
Ecovadis
Hong Kong, Hong Kong
4天前

Job Description

The objectives of this role are :

Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance

Owning each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options

  • Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries;
  • continuous learning is necessary as we expand service offerings and make improvements

    Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success

    Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange

    Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

    Respond to queries from clients via email and contact internal and external stakeholders to get more information when required

    Additional responsibilities related to the function may be required

    Qualifications

    Business fluency in Korean, Mandarin, and English is a must; proficiency in additional languages would be a plus.

    At least 1 year of experience preferably with international exposure in a customer service / support role

    Ability to speak with a customer as a first-level support

    Customer and quality-oriented attitude

    Being open-minded and flexible

    Excellent written and verbal communication skills

    Good time management with strong organizational skills

    Interest in Sustainability would be a plus

    Additional Information

  • Beginning : ASAP
  • Full time position
  • In return for your expertise and energy, we offer :

  • Basic Salary + Bonus plan
  • Flexi-time / Work From Home
  • Health and Dental Benefits
  • Casual and very friendly environment
  • Opportunity to work in a truly international atmosphere
  • Keywords : CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;
  • Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format .

    EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

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