Client Service Partner (Japanese speaking)
Corporation Service Company
Hong Kong
4天前

Job Description

As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names.

Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing :

  • Building and maintaining client relationships by providing excellent customer service to both internal and external clients
  • Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
  • Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
  • Taking and fulfilling orders, partnering with our clients to become their trusted advisor
  • Working with vendors to resolve technical issues and identifying new revenue opportunities / enhancements to product offerings
  • Cooperatively work with global vendors to complete internal and external customer orders
  • Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
  • Understanding and communicating Industry changes and new product offerings to clients
  • Research and analysis of customer data
  • Conducting online demonstrations for clients and sales staff
  • What technical skills, experience, and qualifications do you need?

  • Fluency in Japanese and English
  • Experience in a similar customer service orientated role is advantageous
  • Outstanding written and verbal communication skills
  • Strong Microsoft Office skills including MS Excel, Word and Outlook
  • Ability to work independently as well as on a team
  • Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
  • Previous experience of producing quality results with a high attention to detail
  • Ability to be direct, open, and honest when dealing with customers and co-workers
  • LI-PS1 #CSCDBS

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