Hungry to make a difference? Then foodpanda may be the place for you!'
At foodpanda, we’re on a mission to redefine customers’ food and shopping experience as a multifaceted online platform across the 14 countries we operate in.
We’re all about bringing on the smartest and brightest minds as we continue to grow in a fast-moving and agile environment, and hiring those who can thrive in an energetic and hardworking start-up culture.
We strive to become everybody’s most loved delivery platform, however, this won't happen without some really awesome people!
We are looking for a highly-driven and motivated Partner Communication Executive to join our fun, professional and dedicated Commercial Department based here in Hong Kong.
Our Commercial Department oversees the end-to-end restaurant partners’ operations and businesses, from partners identification & signing to onboarding & account management, as well as new venture developments.
If you are a food lover, join us now to make a direct impact and contribute to large-scale success!
Know more about the team
Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!
Tasked with the care of a portfolio of restaurant partners, you will be expected to :
Manage relationships with existing restaurant partners by establishing contact to provide timely updates and answer inquiries by calls and emails
Oversee the overall sales operational process and handle escalation cases
Review the sales operational procedure by performing periodic quality check and conducting training or briefing to the frontline staff
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
Support Partner Communication Manager to monitor all projects and ensure achievement of all revenue initiatives in coordination across teams
Leverage data and conduct analysis to optimize the business process as well as capitalize on sales opportunities
Familiar with all aspects of the foodpanda’s business model and the online food ordering market
Keep records on the useful information of sales meeting and external calls
Handle grievances to preserve the company’s reputation
Go the extra mile to meet Monthly KPI elements
Tertiary education in Business / Hospitality Management, Communication or related disciplines, fresh graduates are also welcomed
1 - 2 years’ experience in Sales Operation and Project Management within the areas of F&B, media, advertising and e-commerce are preferable
Able to speak, read & write in English and Cantonese fluently, Mandarin will be an advantage
A proficient communicator, strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
Strong numerical sense and analytical skills with good commercial awareness and attention to detail
Your ambitions to work independently with flexibility under specific timeframe make you an ideal match for our motivated team
Knowledge in the use of Salesforce & Tableau will be an advantage
What We Offer
Basic Salary + KPI Bonus
An international team that you will learn and be inspired from
A fast-paced environment to hone your entrepreneurial and professional skills
A great collaborative working atmosphere with regular company and team events
Responsibility from day one in a fast growing and global company
Medical scheme and dental insurance coverage